Build a Strong Foundation - Shingo Discover Excellence

The Shingo Model and Guiding Principles are the result of decades of study and research by the Shingo Institute into what makes consistently successful organizations sustainably excellent performers. The Discover Excellence workshop introduces students to the framework and the concepts of Key Behavioral Indicators and their relationship to performance and results. Join us and virtual host Baptist Memorial Health Care September 28-29 for Discover Excellence, the prerequisite for all other Shingo workshops.

Discover Excellence Curriculum

Introduction, Pre-work and Technical Guides

  • 1

    Pre-workshop Materials and Introductions

    • Preparation for Your Shingo Workshop

    • Introduction to Value Capture and your Workshop Facilitators

    • Case Study - Virginia Mason Medical Center

    • Miro Tutorial Intro

    • Miro Tutorial Video

    • Zoom Tutorial

    • Participant Background/Experience

Your Workshop Facilitators

Chief Operating Officer

Bill Boyd

Bill Boyd is a seasoned healthcare professional with over a decade of practice integrating process improvement methodologies into how he partners with clients and colleagues. He is passionate about collaborating with healthcare teams to create better care experiences and outcomes for patients and families. Bill is expert in coaching executive leaders, middle managers and frontline workers in improvement, management and work redesign systems. His approach aims to always meet a team where they are and then work together to drive toward perfection.

Senior Advisor

Lisa Beckwith

Lisa Beckwith, a founding principles of Value Capture, provides on-site support and training for leaders, managers and staff to help them rapidly achieve safety, quality and financial goals through the application of systems principles. Lisa is passionate about helping healthcare leaders build the culture, systems and capabilities to enable their teams and their workforce drive for zero harm - for patients and workers.