Shana Padgett is passionate about improving the lives of patients and the people who care for them, and has led change initiatives for more than 25 healthcare organizations. She is an experienced Lean and Shingo facilitator, trainer and coach, helping leaders guide their organizations in the planning, execution and sustainability of strategic improvement initiatives for Zero Harm / Perfect Safety, quality, affordability and service.

Bill Boyd is a seasoned healthcare professional with over a decade of practice integrating process improvement methodologies into how he partners with clients and colleagues. He is passionate about collaborating with healthcare teams to create better care experiences and outcomes for patients and families. Bill is expert in coaching executive leaders, middle managers and frontline workers in improvement, management and work redesign systems. His approach aims to always meet a team where they are and then work together to drive toward perfection.