Continuous Improvement Virtual Workshop

Learn to Identify Gaps in Behaviors

As we learned in Discover Excellence (the prerequisite to this workshop), identifying behaviors that demonstrate the Shingo Guiding Principles is essential to creating a culture of enterprise excellence. Continuous Improvement dives deeply into the "Process" principles, including "Seek Perfection" and "Embrace Scientific Thinking." We'll study and complete "behavior maps," and assess the maturity of the host organization in Key Behavioral Indicators. Join us and our virtual host, Penn Medicine Lancaster General Health, July 27 - 28, 2021. (PLEASE NOTE, the Discover Excellence workshop is a prerequisite to register for this workshop.)
Discover Excellence certificate

Continuous Improvement Curriculum

Introduction, Pre-work and Technical Guides

  • 1

    Pre-workshop Materials and Introductions

    • Preparation for Your Shingo Workshop

    • Introduction to Value Capture and your Workshop Facilitator

    • Miro Tutorial Intro

    • Miro Tutorial Video

    • Zoom Tutorial

Continuous Improvement Facilitator

Senior Advisor

Shana Padgett

Shana Padgett is passionate about improving the lives of patients and the people who care for them, and has led change initiatives for more than 25 healthcare organizations. She is an experienced Lean and Shingo facilitator, trainer and coach, helping leaders guide their organizations in the planning, execution and sustainability of strategic improvement initiatives for Zero Harm / Perfect Safety, quality, affordability and service.